Graduate Trainee Opportunities (Digital Workplace Services )
Service Desk Roles for 2021, 2022 & 2023 Batches.
- Job Role - Customer / Technical Support and Information Technology
- Location - Bengaluru, Chennai, Kolkata
- CTC - 250,000 per Annum
- Qualification - Any 3 years Graduation program (UG full time degree)
- Application Deadline - 30 Jan 2024, 12AM
- Core Responsibilities:
- Provide technical support to clients
- Troubleshoot and resolve IT issues
- Ensure smooth functioning of Computer Systems and IT Services
- Global Reach:
- Support 90 clients worldwide
- 15,000 strong Service Desk team across the globe
- Technological Evolution:
- AI Chat Bots:
- Automate and streamline support processes
- Natural language processing for instant responses
- Robotic Process Automation (RPA):
- Automate repetitive and rule-based tasks
- Free up analysts' time for complex issues
Eligibility Criteria:
- Graduation: 2021, 2022 & 2023 batches from any 3-year full-time UG program.
- Academic Criteria: 50% in X, XII, Diploma, or UG.
- Citizenship: Open to Indian nationals only.
- Flexibility: Must be adaptable to various work locations, shift timings, and technologies.
Additional Requirements:
- PAN Card: Ensure both first and last names are updated. Background verification requires matching names.
- Background Verification: Final onboarding subject to satisfactory background check.
Key Responsibilities:
- Provide first-line technical support to end-users, log and track support tickets, and ensure timely resolution.
- Troubleshoot hardware and software issues, collaborate with IT teams for escalations, and maintain knowledge base documentation.
Role Expectations:
- Client-focused with excellent communication skills (verbal and written).
- Ability to work in shifts and from the office.
Support and Benefits:
- Night shift allowance.
- Cabs provided for pick-up and drop.
- Timely rewards and recognition for top performers.
Compensation for Graduate Trainee:
- 2,52,000 LPA
If you're passionate about customer service, possess strong technical skills, and thrive in a fast-paced environment, this role is for you.
Click Below -
Apply the Link below!
(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds